19 August, 2020
5 Easy Steps to Improving Your Security Guard Service
When property managers employ security guard companies they have an image in your mind of what their contract security force will look like, but too often what they get isn’t what they pictured. What we have found is that most security guard companies are capable of providing the support that property managers want, but too often do not because of a lack of continuing quality control processes.
Security guard companies are unlike any vendor a home manager usually hires. If you employ a painter, then you can see whether they are doing their tasks by taking a look at the walls. But when you employ a security guard business, how often can you determine whether the protector company is doing their job which includes running background checks and drug screenings, providing good training for your own guards, and effectively monitoring and supervising your defenses. In the majority of instances they probably are, but it is crucial to employ a system of verification and quality control to ensure that problems connected with the deficiency of performing these tasks don’t start to happen.
In this article we’ll discuss five (5) simple actions to improving your safety guard service and achieving everything you imagine as your perfect keyholding company london.
Display Your Guards Qualifications
In many nations, guards have been mandated to have a specified level of training before they can start working as security guards. If your condition is among these states, ensure your security guard company is compliant.
If you’re in a country where there are no state requirements for guard certification, then investigate the type of training that’s being supplied by your security company and inquire does it look decent.
Additionally, is your security guard firm performing history and drug screenings on all your guards BEFORE they send them to your own property? If they’re, they ought to be providing you with verifications. If not, why?
Another superb way to screen whether the protector is a good fit for your property is to perform a short”interview” to get a feel for the guard and to describe your expectations. This initial conversation will tell you a lot about what to expect from this shield and it provides you an opportunity to ask a different shield if you feel it is essential.
Assess Guard Training
Though most security guard companies have an extremely comprehensive orientation that introduces each shield to the business itself, in many cases the shield’s orientation to his delegated property isn’t as complete. We call the orientation for the delegated property”Website Specific Training”. Find out what your website specific training resembles:
• Does it happen at your premises?
• Just how long is each new officer trained?
• Just how long can the security firm double bank?
Determine the answer to each of these questions and make sure they fit with what you believe is adequate. You should even think about sitting in on your safety guard company’s orientation and your website specific training to get an understanding of what goes on preparing a shield to work in your premises.
Inspection Your Guard’s Supervision
Protect supervision is among the main factors of good security guard support. When security companies provide poor oversight, there isn’t enough emphasis placed on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the opportunity for the protector to understand and better understand their responsibilities. If the guards aren’t being supervised, they start to feel their job isn’t significant and they start to see themselves as less of a region of the security team. When guards don’t feel as part of your team it typically contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers may not be included. If your contract does not require on-site supervision, how can your security guard firm remotely supervise its guards? Outside the normal security firm field manager spot checks, the two methods of remote oversight that prove most effective are:
Officer Tour Tracking Systems
If your guards must produce rounds of your premises, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a remote way of monitoring the guards while they’re on your premises. These monitoring systems permit the security guard business to track the time and log the action of the guards while they’re making rounds to various areas on your premises. Most Officer Tour Tracking Systems can generate reports that enable the safety guard firm to quickly get an understanding of whether the protector is making rounds. The property manager should also be provided with an updated version of these reports.
In addition to Officer Tour Tracking systems, we’ve found that having a system for guards to check in regularly with the safety guard company provides a way of earning sure each guard is secure and alert. By having guards check-in regularly together with the safety guard business, at least each 30 minutes, guards believe their security is important and being awake and alert is an significant part their job.
Inspect Your Guards
After hours inspections of your defenses are always great ways of finding out exactly what is occurring with your safety as you aren’t there. Through these inspections, make sure that you ask your safety guards questions regarding their responsibilities and duties to ensure they know their tasks. In fact, we suggest having your safety guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a licensed security adviser as part of your continuing security program. Remember, when choosing a security adviser be sure the adviser isn’t actually a security guard business. If so, your audit is sure to turn up problems with your existing security guard business.